Resident engineer service at customer and at the client’s facility
- Resident engineer operates as a company’s representative for operative contact and customer service- Negotiation of technical issues- Quickly problem solving -technical on site representation- Daily contact at customer with QA of customer in order to improve the problem solving- Immediate information of suppliers in case of quality problem at customer
Claim handling at customer
- Immediate root cause analysis by the representative of supplier with the QA of customer.- Immediate meeting with the customer and suggest the best solution-avoid long phone conversation, save time and money for supplier and ensure quick problem solving.- Sorting activity at customer in case of claim in order to avoid of delivery of NG parts to the assembly line of Customer.
